Refund policy

To ensure the highest quality, every item we offer is handcrafted. Please allow 3 to 5 business days for your order to be processed and prepared for shipment.

While we frequently ship ahead of schedule, we ask that you please allow for the full timeframe to ensure your order is crafted with care. Note: Business days do not include weekends or holidays.

Shipping & Tracking

Once your order has been carefully packaged and shipped, you will receive a confirmation email containing your tracking number.

• Delivery Dates: Your estimated date of arrival is based on the shipping method selected at checkout.

• Monitoring: Please refer to your tracking link for the most accurate, real-time updates from the carrier.

Return & Refund Policy

Due to the handcrafted nature and specific characteristics of our products, all sales are final. We are unable to offer returns or refunds for change of mind.

Our Quality Guarantee

Your satisfaction is incredibly important to us. If you experience any issues regarding the quality of your order or if an item arrives damaged, please reach out to us at Dreameaux@gmail.com within 48 hours of delivery. We are committed to assisting you and ensuring you have a positive experience with our brand.